Privacy Policy

Flash Host Kenya is committed to safeguarding your online privacy rights. We have crafted this privacy statement to underscore our dedication to you, our valued customer, by providing transparent and comprehensible information about our data practices. Through this policy, you will gain insight into what information we collect, why we collect it, and how we utilize it. This policy is applicable to all services, websites, apps, products, and technologies offered by Flash Host Kenya.

Once a visitor becomes a client of FlashHost by filling out our online order form or account activation form, they are immediately subject to our privacy policy. Personal information collected is used solely to process our customer’s service requests and is kept strictly confidential. Each customer has their own unique account with FlashHost, which is kept completely secure at all times.

Our privacy policy has been compiled to better serve those concerned with how their Personally Identifiable Information (PII) is used online. Please read our privacy policy carefully to understand how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.

At an Account Level, we collect and use information necessary to enable you to purchase and manage Services, provide you with support for those Services, and to curate your experience with us. Some information is collected and used based on contractual consent, and other is based on informed consent, which may be changed at any time.

• When ordering or registering on our site, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to assist you with your experience. We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, or enter information on our site.
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Our site employs forms in which you provide contact information (such as your name, address, phone number, fax number, billing information, IP address, and email address) to create an account, place orders, register domains, request information, and seek support assistance. As you utilize your account, we may also collect support requests and other relevant information specific to managing your account and Services with us.

This type of information is necessary by law and/or contractually to facilitate the purchase and use of Services. For example, we are obligated to verify this information upon request by our payment processor. It is also essential to serve legal notices and mandated by certain Services we offer. Additionally, some Services, such as domains, necessitate this information for purchase. If you are purchasing a domain from us, we are mandated by law to collect and retain this information. We are further required to validate the accuracy of the provided information and serve legally required notices regarding your domain(s). Consent for the collection, use, and retention of this information for these purposes is considered contractually given for the duration of your use of such Service and any legally required retention period.

Sending Emails (Legally Required): We utilize emails to communicate with you, confirm your placed orders, send requested information, and serve legally or contractually required communications. Legally required emails include ICANN mandated verification emails, renewal notices, and any other policies or procedures created by ICANN governing domain purchases. Additionally, we may be obligated by law to serve notices to you, such as DMCA Takedown Notices or UDRP notices. Consent for the collection, use, and retention of this information for these purposes is considered contractually given for the duration of your use of such Service and any legally required retention period.

Sending Emails (Service Communications & Promotional Communications): We also use this information for important communications regarding functionality changes to Services you have purchased and/or our website and to provide customer service (Service Communications). By creating an account with us and/or purchasing our Services, you agree to receive these types of communication. Additionally, we use this information to share details about new services and special offers we believe you’ll find valuable (Promotional Communications). You can opt-out of receiving Promotional Communications through preferences in your account panel or the unsubscribe instructions contained in the email communication.

We will never share your information without your permission or in ways other than as outlined in this policy, except when required by law or legal process. Examples of such exceptions include court orders, subpoenas, and UDRP/URS processes. In each of these situations, we will carefully review the provided documentation and only comply if it meets requisite legal standards.

Changes in Our Practices: If we alter our information-handling practices or other privacy aspects, we will post those changes on this privacy statement. If any material changes occur, we will notify you via a notice on this site before the change takes effect, and we may also attempt to notify you through email if necessary.

When your Flash Host Kenya account is canceled (voluntarily or involuntarily), all personally identifiable information is placed in “deactivated” status within our corresponding databases. However, please note that deactivation of your account does not mean your personally identifiable information has been entirely deleted from our database. We retain and use your personally identifiable information, if necessary, to resolve disputes, enforce agreements, and/or as required by laws or regulations. Therefore, it may not be immediately deleted upon request and is an approved exception to GDPR and CCPA deletion rights.

Device Information: We collect information from your devices (computers, mobile phones, tablets, etc.), such as IP address and cookie information, to recognize your devices for legal notices, support services, and personalized experiences on our site and emails.

Information from Others: We use third-party tools to track browsing, identify technical issues, and enhance your overall experience on our website.

If you have any questions, suggestions, or wish to make a complaint, please contact us at:

Flash Host Kenya Support
Email: [email protected]
Phone: 0714401000