Acceptable Use Policy
TERMS Acceptable Use Policy
User agrees to pay skynethosting.net all charges relating to the use of User’s account(s) according to rates and prices stated on said sales order at the time of commencement.
User is responsible for charges at the time the service is used and skynethosting.net may apply the amount due to the User’s credit card at any time.
Flashhost.co.ke reserves the right to suspend access to service for the User’s account(s) upon an indication of credit problems including delinquent payments or rejection of any credit card charges.
Credit Card payment: If the Customer chooses to pay for services by credit card, the Customer grants skynethosting.net the right to charge payments to that card on each due date. The customer further agrees not to challenge or dispute any charge representing hosting payments.
Non-Payment: All Reseller, Shared and SEO Hosting payments are due in full on the monthly anniversary date. Failure to remit payment for services on the monthly anniversary date is a violation of the TOS. Failure to remit payment for five (5) consecutive days, including the anniversary date, may result in the suspension of customer services. Failure to remit payment for services within seven (7) consecutive days, including the anniversary date, may result in termination of access to the service network and all services shall be reclaimed. All customer data remaining after fourteen (14) days of non-payment will be destroyed for security and privacy reasons. Once your account has been terminated for non-payment, you may be charged a reconnection fee of ksh600. If you are a reseller with more than 10 cPanel accounts a restoration fee of ksh100 per cPanel account will be charged in addition to the reconnection fee in order to cover the administrative time that takes to restore accounts from backups. The same restore fees may apply to all customers if you want us to provide backups once an account is terminated for non-payment. This restore service is subject to backup availability. There will be no re-connection or restore fees to re-enable suspended accounts due to non-payment.
All Dedicated Server and Virtual Private Server payments are due in full on the monthly anniversary date. If full payment has not been received within three (3) consecutive days, including the anniversary date, suspension of public access to customer services may be incurred. Failure to remit payment for services within five (5) consecutive days, including the anniversary date, shall result in termination of access to the service network and all services shall be reclaimed.
Payment Reminders: Our credit card processor paypal.com Inc. kenya, will remit payment for all recurring orders, for services on the monthly anniversary date. It is clients’ responsibility to make sure sufficient funds are available on their credit card payment account. It is the customer’s sole responsibility to make sure that dues are paid on time and the email address on file is working and allowed to receive reminders frompaypal.com Inc or Flashhost.co.ke Inc. Once a payment reminder dispatched from paypal.com Inc or Flashhost.co.ke . it is considered as a valid payment reminder. paypal.com Inc or Flashhost.co.ke does not take any responsibility for non-deliverable email addresses or e-mails sent by paypal.com or Flashhost.co.ke. not reaching the client destinations, including but not limited to spam filters or network issues. For the first day after payment should have been made; you will receive a payment reminder notice that states you must update your credit card and pay your invoice from paypal.com The third day and the fifth day, second and third payment reminders will be sent by paypal.com Inc. From the seventh-day customer services may be suspended temporarily for non-payment.
We have a zero-tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to our “Suggestions & Complaints” Department to discuss your issue, this will result in immediate account termination without any refund.
Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with. We have the utmost respect for all of our clients and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event, you are not satisfied, all that we ask is to discuss your issue with our Complaints Department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please DO NOT SIGNUP with Flashhost.co.ke in the first place.
Without waiving any of its other rights under this Agreement, Flashhost.co.ke offers to its Customers a 30-day money-back guarantee on fees for hosting services. If for any reason you cancel your account within thirty (30) days starting from the day Flashhost.co.ke dispatch your welcome email including your account information or the day you place the order with us, whichever comes first. Flashhost.co.ke will refund your money with no questions asked; provided, however, that you have never previously obtained a refund under the 30-Day Guarantee. If you have ever previously obtained a refund under the 30-Day Guarantee, your account will be canceled, but no money will be refunded to you.
Changes to your service, including, but not limited to, adding new services, removing services, or changing the type of hosting plan you have do NOT make you eligible for an additional 30-Day Guarantee. The 30-Day Guarantee applies to your first order of Web hosting services from Flashhost.co.ke and does not apply to any changes to your service at any time.
Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services, dedicated servers, virtual private servers, and overage fees.
Customers may voluntarily cancel their account at any time, for any reason or for no reason, by requesting the cancellation from your member’s area at www.Flashhost.co.ke/billing/ > Services > My Services > Product/Service > View Details > Management Actions > Request Cancellation. Flashhost.co.ke requires a five (5) day cancellation notice prior to the anniversary billing date for discontinuance or downgrades of month-to-month services. Failure to supply the requisite five (5) days will result in a full billable monthly cycle prior to cancellation. All due amounts must be settled in full before we cancel the customer account.
The customer understands and agrees that Flashhost.co.ke does not provide pro-rated or any other kinds of refunds on cancellations. All fees Customer has paid shall be nonrefundable, unless stated otherwise under our 30 day money-back guarantee.
All cancellation requests must be made directly via www.Flashhost.co.ke/billing/. Cancellations requests are not accepted by email, postal mail, by phone or via the help desk (Flashhost.co.ke/billing/). If a customer canceled a recurring order by contacting any 3rd parties, we will consider it as an account cancellation request. In such cases, Flashhost.co.ke reserves the right to terminate the customer account with immediate effect without any prior notice.
Flashhost.co.ke may modify these terms and conditions upon notice published online via skynethosting.net. User’s use of Flashhost.co.ke services after such notice shall constitute the user’s acceptance of the modifications to this Agreement.
This agreement, User account, contract, and billing will automatically renew unless canceled in writing prior to the renewal date.